lucky block FAQ — Everything You Need to Know

Creating a lucky block account is straightforward and completely free for all eligible players in the Philippines. Head to the Register page, fill in your full name, email address, and a secure password, then confirm your email via the verification link we send you. The entire process takes under five minutes on both desktop and mobile browsers — no app download is required. You must be at least 18 years of age to register, in line with responsible gaming guidelines. Once your email is verified, you can log in immediately and start exploring sports betting, casino games, and live dealer tables. All account transactions are handled in Philippine pesos (PHP) for a seamless local experience. If you run into any trouble during sign-up, contact our support team at [email protected].

Account verification at lucky block helps protect your funds and ensures compliance with responsible gaming standards. You will typically need to provide a valid government-issued photo ID — such as a Philippine passport, SSS card, driver's licence, or UMID — along with proof of your current address. A recent utility bill, bank statement, or barangay certificate dated within the last three months is usually accepted as address proof. Documents should be clear, unedited photos or scans showing all four corners of the ID. Verification is usually completed within 24 hours on business days. You can continue browsing the platform while your documents are being reviewed. Reach out to [email protected] if you have questions about which documents are accepted.

Each player is permitted to hold only one lucky block account at any given time. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts. If you have accidentally registered twice, please contact [email protected] as soon as possible so we can merge or close the duplicate before any issues arise. Having a single account also ensures that your transaction history, bonus eligibility, and responsible gaming limits are tracked accurately. If you have forgotten your login details, use the account recovery option on the Login page rather than creating a new account. Our support team is available to help you regain access quickly and securely.

You can update most personal details — including your contact number, address, and communication preferences — directly from your account settings once you are logged in. For security reasons, changes to your registered email address or full legal name require identity verification and must be requested through our support team at [email protected]. To change your password, go to the account security section in your profile and follow the on-screen steps; you will need to confirm your current password before setting a new one. We recommend choosing a strong, unique password that you do not use on any other platform. If you suspect your account has been accessed without your permission, change your password immediately and contact support. Keeping your contact details up to date also ensures you receive important account notifications without delay.

Lucky block covers a wide range of sports that are popular among Filipino bettors, including basketball (PBA and NBA), football, boxing, volleyball, and more. The sportsbook offers pre-match and in-play betting markets so you can place wagers before kick-off or react to live action as it unfolds. Odds are updated in real time during live events, giving you the most accurate reflection of the current game situation. You can browse all available sports and markets from the Bet section of the platform, which is fully optimised for mobile use. Bet types include moneyline, handicap, totals, parlays, and various special markets depending on the sport and event. New markets and sports are added regularly, so check back often for the latest offerings.

The Live Casino section at lucky block is accessible directly from the main navigation menu once you are logged in to your account. It features real human dealers streaming in high definition from professional studio environments, covering popular table games such as baccarat, roulette, blackjack, and more. You can interact with the dealer and other players through the live chat feature, making the experience feel as close to a physical casino as possible. A stable internet connection — either mobile data or Wi-Fi — is recommended for the smoothest streaming quality. The live tables operate around the clock, so Filipino players can join a game at any time of day or night. Minimum and maximum bet limits vary by table and are displayed clearly before you take a seat.

Lucky block is committed to offering fair and transparent gaming experiences for all players. The casino games available on the platform use certified random number generators (RNGs) to ensure that every outcome is genuinely random and not influenced by previous results. Game providers on the platform are required to meet industry standards for fairness and player protection. The theoretical return-to-player (RTP) percentage for each game is typically available in the game's information panel, allowing you to make informed choices about which titles to play. Live casino games use physical cards, wheels, and dice operated by trained dealers, adding an additional layer of transparency. If you ever have concerns about a specific game outcome, contact [email protected] with the relevant game details and session ID.