lucky block Privacy Policy

1. Information We Collect

When you register and use Lucky Block, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. During the identity verification process, we may request a government-issued ID, such as a Philippine passport, SSS card, or driver's licence, to confirm your identity and age eligibility. Additionally, we collect technical data such as your IP address, device type, browser information, and session activity logs to maintain platform security and improve your experience. All information collected is limited to what is genuinely necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

Lucky Block uses the personal information we collect primarily to create and manage your account, process transactions, and deliver the sports betting and casino-style entertainment services available on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are essential and cannot be opted out of while your account remains active. Your transaction history and gameplay data help us detect unusual activity, prevent fraud, and ensure the integrity of the platform for all Filipino players. Where you have opted in, we may also use your contact information to send you promotional offers and updates about new features; you can withdraw this consent at any time by contacting support at [email protected]. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

3. Sharing of Personal Information

Lucky Block does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality obligations. We may also disclose your information to relevant Philippine government authorities, including the National Privacy Commission (NPC) or law enforcement agencies, when required by law or when we have a good-faith belief that disclosure is necessary to protect the rights, safety, or property of Lucky Block, our members, or the public. In the event of a business transfer or merger, your personal data may be transferred as part of that transaction, and you will be notified in advance of any such change. All third parties with whom we share data are required to handle it in a manner consistent with this Privacy Policy and applicable Philippine data protection law.

4. Data Security

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the Lucky Block platform is encrypted using industry-standard protocols, and sensitive account information is stored using secure, access-controlled systems. Our team conducts regular security reviews and monitors platform activity to identify and respond to potential threats promptly. While we work hard to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your Lucky Block account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact us immediately at [email protected] so we can take swift action to secure your information.

5. Data Retention

Lucky Block retains your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations governing online gaming and financial record-keeping. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering and regulatory requirements. Once the applicable retention period has expired and there is no longer a legal or legitimate business reason to keep your data, we will securely delete or anonymise it. If you request the closure of your account, we will process your request promptly, though certain data may be retained for the legally required period even after closure. You may contact [email protected] for more information about how long specific categories of your data are retained.

6. Your Rights Under Philippine Law

As a Filipino player, you have specific rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or was unlawfully processed, and the right to data portability where technically feasible. To exercise any of these rights, please send a written request to [email protected], and our team will respond within the timeframe required by applicable law. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

7. Updates to This Privacy Policy

Lucky Block may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered members via the email address associated with their account or through a prominent notice on the platform. The effective date at the top of this page will always reflect when the most recent version was published. We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your personal information. Continued use of the Lucky Block platform after any updates have been published constitutes your acceptance of the revised Privacy Policy.